FAQs

How should I take care of my Quia Omni pieces?
All orders come with jewellery care instructions and a complimentary silver polishing cloth which should be used to clean your Quia Omni jewellery.

Always store your jewellery individually in a cool, dry place - preferably in your Quia Omni box or pouch. This is to prevent your favourite pieces from rubbing together, getting scratched or tangled. This will also prevent any oxidation from taking place.

It is advised to keep all pieces away from water to avoid quality complications caused by unwanted chemicals in water. Remove all jewellery when bathing, washing up, showering or swimming.

Avoid direct contact with perfumes, sprays, body lotions or any other harsh chemicals. Your Quia Omni pieces should be the final and oh so important additions to your outfit.

Remove all jewellery before going to bed or participating in any physical activity. The natural oils and sweat produced by the body may cause discolouration.

What is your returns policy?
We offer free UK returns. Please click here to view our full returns policy for UK, Europe and International orders.

What are the shipping costs?
We offer shipping to the UK, Europe and US/Worldwide. To view full shipping costs for your location, please click here.

What payment methods are available and payment security?
We accept all major payment methods depending on your chosen delivery country including Visa, Visa Debit, Maestro, MasterCard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay. You can also pay for all or part of your order using Quia Omni gift cards.

At Quia Omni, we take online security very seriously. At no point do we store any financial information on our servers. Quia Omni employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

What materials are your pieces made from?
All of our pieces are made using the highest quality materials. Please refer to the description section on each product page to see the exact materials used for each item. For more detailed information about all the materials and plating methods we use, please see our Jewellery Materials and Care page. Rest assured, all our pieces are made to last!

Do you offer Gift Packaging?
All your Quia Omni orders come beautifully gift packed as standard. This includes our signature pull out jewellery box and velvet pouch (which also makes for safe keeping for your pieces too!). Complimentary jewellery polishing cloths and care information are also provided.

Can I cancel an order?
Unfortunately, we are unable to cancel or amend orders once they have been placed. However, you can return your order once you have received it. Please find further details on returns here.

Are the products pictured on the website actual size?
Computer monitors vary in size, so it is impossible to show an actual size image on over the Internet. We do however provide measurements of each of our pieces and endeavour to show each piece worn by a model wherever possible. 

I never got a order confirmation email?
Please check your junk mail or spam folders if you have not yet received your order confirmation email. Otherwise, contact us via our contact us form and we will be able to send you the information you need.

How do I know my ring size?
All our rings are fully adjustable. Therefore, not only do you not have to stress about which size to get, you have the option to stack, layer and change up the fingers you want to wear your rings on.

Is your jewellery lead/nickel free?
Yes! All of our jewellery pieces are 100% lead and nickel free.